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Primary Arms, LLC

Primary Arms, LLC

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E-Commerce Specialist

Primary Arms, LLC
Primary Arms, LLC

Posted 9 months ago

E-Commerce Specialist

Houston, Texas

The E-Commerce Specialist is responsible for administering, maintaining, and executing retail programs and activities conducted through various channels (Amazon, eBay, Walmart, etc.). The Sr. E-Commerce Specialist works closely with Market Research Manager and upper management as well as with Operations Team and Amazon Marketing Agency

Duties and Responsibilities
  • Manages e-commerce channel catalogs: Updating existing listings, creation of new listings for new products, price and inventory monitoring
  • Assists with the creation of channel-specific coupons, promotions and deals
  • Creates summarized monthly sales and advertising reports; provides actionable insights and recommendations based on the analysis
  • Maintains and records channel’s historical sales and advertising data for later comparison
  • Coordinates with merchandising department for new NON-PAO products to list on channels
  • Maintains metrics across all channels to ensure top seller status and prime shipping privileges
  • Coordinates with RMA and customer service for channel specific issues regarding price matching, return policy, fraud
  • Manages FBA (Fulfilled by Amazon) by monitoring and replenishing inventory levels, working with RMA to consolidate returns
  • Consults with Amazon Marketing Agency to optimize and develop paid advertising strategy
  • Explores avenues for growth and expansion – New marketing techniques, new shipping services, new channels
  • Maintains knowledge of channel policy updates and establishes best practices accordingly
  • Coordinates with Operations team for order cancellations, shipping changes, and order sorting
  • Assists Market Research Manager with Channel projects, as needed
  • Additional tasks, as needed, within the Primary Arms Team

Qualifications and Skill Sets
  • Excel, Word, and PowerPoint
  • E-commerce tools: Celigo, Sellics, Feedback Five
  • PPC advertising practices specific to Amazon, eBay, and Walmart
  • SEO practices specific to Amazon, eBay, and Walmart
  • Experience using FBA
  • Knowledge of basic HTML
  • Experience with managing a large catalog of products
  • Experience with selling on and maintaining multiple channel accounts within good standing
  • Highly detailed and organized
  • Experience with NetSuite
  • Firearms and/or optics knowledge is a plus
Market Research Manager
  •  Channel Metrics – Works with the Market Research Manager to maintain good account health by resolving customer concerns, A to Z claims, and chargeback claims
  • PPC Advertising – Assists with analyzing monthly advertising reports and collaborating for the upcoming month’s ad strategy
  • Sales – Provides Market Research Manager with bi-weekly sales updates
  • Growth and Expansion – Collaborates with the Market Research Manager to explore new channels, marketing techniques and products
Optics Team
  • New Product Releases – Coordinates with the Optics Team to determine the time frame to list new products and the amount of inventory provided for channel sales
  • Promotions – Assists with the help of creating coupons and deals for channels
RMA Supervisor
  • Assists the RMA Supervisor with providing return instructions and shipping labels for channel orders along with determining the best course of action for special case returns based on channel policies
  • Customer Service Team
  • Works with the Customer Service Team to resolve customer issues and concerns within the allowed channel policies
Warehouse Operations Team
  • Coordinates with the Warehouse Operations Team to ensure channel orders are sorted accordingly, shipped within a timely manner, and for order changes or cancellations

Other Duties
Please note that this job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Primary Arms was started in 2007 with one goal: to provide firearms owners with high quality optics at affordable prices. We serve that goal every day by innovating new ways to save people time and money as they shop for accessories for their rifles and other firearms. We ship quickly, and provide the best customer service you can find.

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