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Surefire, LLC.

Surefire, LLC.

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Domestic Inside Sales Representative

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Surefire, LLC.
Surefire, LLC.

Posted 28 days ago

Domestic Inside Sales Representative

Fountain Valley, California

Sales
Full-Time
Responsible for managing assigned international accounts. Effectively and efficiently communicate with internal/external customers regarding product/service inquiries, respond to customer emails, order processing and have timely responses to customer requests/complaints.

Essential Duties and Responsibilities
  • Communicate with customers by telephone, in person, e-mail, fax, or regular mail correspondence to obtain sales orders, order inquiries, changes and modifications, respond to product questions and other related tasks as they arise for pre and post sales and orders.
  • Handle a set territory and manage the accounts in their entirety including but not limited to; orders, emails and all other communication.
  • Emphasizes salable features, quote prices and credit terms, prepare proposals and provide information regarding terms of sales and delivery for orders obtained by customers to confirm product/services information.
  • Builds and maintains long-term relationships with customers through the use of database (Epicor), phone calls, emails and events to help secure additional business. Establish and develop excellent business relationships with fellow employees to create a team environment.
  • Monitors the specific territory emails and communications insuring all customers are receiving prompt and accurate responses to their inquiries.
  • Maintain current account activities, update customer information for reporting purposes and to help manage the sales process by entering information into SureFire’s computer database (Epicor) and MS Office (Word, Excel, and Outlook).
  • Transfer customer calls to appropriate staff by identifying customer concerns to provide quality customer service.
  • Communicates with internal Shipping Dept. and contracted freight companies  (i.e. research, tracks, and resolves issues related to shipment) by telephone, e-mail, or fax to verify shipment dates.
  • Actively make outbound calls to customers to upsell and bring in new orders. Will be held accountable for specific outbound call volumes and sales.
  • Handle accounts that have EDI and special requirements.
  • Provide backup support for other Representatives by cross training in all facets of the department to alleviate hardship.
  • Included in the Consumer Call Center Queue and responsible for handling phone calls on a daily basis.
  • Included in receptionist coverage rotation. Manage the front reception area on designated days.
  • Included in Lobby call rotations to assist consumers that walk in to purchase.
  • Maintain good attendance and punctuality.
  • Maintain a positive and respectful attitude; cooperate with co-workers, management, internal and external customers, as applicable.
  • Report any incidents of harassment to your Supervisor, Manager or Human Resources Manager.
  • Work safely at all times and report any unsafe conditions or injuries to your Supervisor or Manager immediately.
  • Other duties, as assigned by supervision or management.

Qualifications:
  • Four year college degree preferred
  • 3-5 years’ work experience
  • Experience dealing with international customers, licenses and export regulations are preferred.
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