Posted 1 month ago

Director of Information Technology

Madison, Wisconsin
Every Vortex product that leaves our door is covered by our Very Important Promise (VIP) Warranty.  The Vortex VIP Warranty simply means, if you ever have a concern, issue or want to order a Vortex product, you will be met with a customer experience that will exceed all expectations!  Our promise is unlimited, unconditional and lasts a lifetime.  Whether your Vortex role is in Sales, Customer Service, IT, Marketing, Finance, NPD or Operations, every day starts with supporting that promise and PUTTING THE CUSTOMER FIRST!

Vortex is searching for a Director of Information Technology with strong leadership skills to oversee all functions, applications, and personnel within the Information Technology Department.  This role will play a critical role in determining and implementing key technical projects aimed at increasing scalability and improving process efficiency throughout the organization.  
What You’ll Be Doing
  • Lead technology initiatives for the organization including but not limited to system selection, infrastructure, and website development
  • Lead, develop and maintain an effective department through proper selection, training, assignment and development of personnel
  • Oversee all technology operations and functions
  • Lead projects and teach excellent project management skills to empower the IT team and create force multipliers
  • Define and oversee successful implementation of IT systems and solutions that align with the organization’s goals
  • Facilitate meetings and foster collaboration between departments
  • Communicate project updates with sponsors, stakeholders, and project team members
  • Review, analyze, and evaluate business systems and system processes to provide recommendations for system and process improvements
  • Direct research and or recommendations of new and emerging technologies and services that will enhance overall business performance
  • Other duties as assigned

Experience and Skills Needed to be Successful 
  • 10+ years of relevant experience in Information Technology with demonstrable success in system implementations, change management, cross functional collaboration, and making a company successful through IT solutions – preferably in a variety of roles 
  • 7+ years of experience leading technical implementation and support teams with demonstrable success in improving support service, growing teams, and growing leaders.
  • Should be motivated in, and be able to give examples of developing personal, leadership, and emotional intelligence skills as well as motivating your team to do the same
  • Excellent communication and leadership skills with demonstrable examples
  • Strong customer service skills/focus with demonstrable examples of how IT services improved customer experiences
  • Excellent project management skills with a deep understanding of end-to-end processes
  • Ability to work closely with stakeholders and key users to determine acceptable solutions
  • General understanding of all functional areas within the business
  • Strong and demonstrable technical aptitude and initiative
  • Strong analytical and critical thinking skills
  • Experience with Enterprise systems (ERP, CRM, WMS, etc.)
  • Experience with AD, Group Policy, Networking/telephony, and Virtualization 
  • BS in Business Administration, Computer Science, or related field

When you join Team Vortex, you’ll enjoy:
  • Great health, dental and vision insurance
  • Paid time off (PTO) and holidays
  • 401(k), life insurance and short- and long-term disability
  • Various onsite amenities including a fitness center, a nature preserve with walking trails and dog friendly work areas
  • Neighboring daycare facility
  • Casual and flexible work environment
  • Employee discounts on industry leading products
  • Many more excellent benefits and employee perks 

What’s it like to join Team Vortex?
From the production floor to the repair room, from consumer sales to new product development, we’re a growing team of makers and doers, working together to give our customers an experience they’ll never forget. Our employees thrive in situations that require demonstrating our core values:
  • Customer is King
  • Willingness to Shovel Snow
  • Long-Term Thinking
  • Family
  • Appreciation
  • Innovation
*Must already be authorized to work in the United States on a full-time basis for any employer

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Vortex Optics